Chlorine water, salt water, perspiration, soap, perfumes, make-up, lotions and hair spray are all potentially damaging to your gold-plated and sterling silver jewelry. Always remove your ExVoto jewelry before applying lotion, sun screen,exercising, swimming and spraying perfume or hairspray.Wipe your jewelry lightly with a soft cotton cloth after wearing to keep it clean of make-up and skin oils. Use a tiny drop of liquid soap if needed, but never an abrasive cleaner. Store your ExVoto Jewelry in the cloth dust bag it came in, or a velvet-lined jewelry box separate from other jewelry so that is does not become scratched. Keep anti-tarnish paper in your jewelry box or drawer to help reduce tarnishing.
Orders placed after 3:00 PM CST will begin processing the following day. All orders placed on Friday after 12:00PM CST will begin processing on the following Monday morning, including orders with expedited shipping.
All first-time repairs are complimentary, excluding missing pieces of the jewelry. For an item to be repaired, mail your piece to 514 Cloverdale Road Suite 6, Montgomery, AL 36106 with a contact name and phone number included.
Please note that repair authorization is issued on a case by case basis and may not be granted if damage is found to be caused by foregoing proper jewelry care. Please allow up to 2-4 weeks for repair to be completed.
All repairs are subject to shipping charges.